Looking for answers?
From our 10 years of bringing you film supplies and quality service, we've collated a bunch of the most asked questions in a handy list for you - so you're not left wondering.
You can also check out our Lab pages, full of information:
Lab & Film Processing FAQs
How long will it take for my film to be processed?
This varies dependent on a number of factors such as volume of rolls submitted per day, Public Holidays, film type and format.
Express services may be available as an add-on for $10, allowing you to fast-track ahead of the standard queue.
Do you process Disposable Cameras?
Yes we can, as long as the film requires C-41, Black & White or E-6 processing. You can check on your camera's label.
And because we handle the plastic waste, $0.50 of your fee will go to responsible recycling!
Can I get my film processed/developed at WALKENS?
Yes! Find out more on our Film Lab page.
Can I get my already developed film scanned?
Yes, we provide film scanning services for C-41 and E6 negatives. You can chose between standard or high-resolution. We will send your digital photos via a Google Drive link.
Do you digitise Mounted Slides?
We sure do. We love helping you preserve precious moments!
We offer Hi-Res Scans at $2 per slide, up to 100 slides.
Then $1.50 per slide for more than 100 slides.
You can also get prints at $12 for up to 30 Slides.
Can I get my photos printed?
Yes, as long as your photos were scanned here at WALKENS.
If they weren't, bring your negatives (C-41 and E-6 Slide only) in and we can Scan & Print them for you.
We offer beautiful 6 x 4 prints from our state of the art Epson & Fujifilm printers, for a flat fee of $12 per standard roll. Half-frame rolls are $20.
You can chose paper & finishing:
- Gloss or Lustre
- White Borders or No Borders
We will print the full roll, not individually selected photos.
Do you process expired film?
Yes, as long as the film requires C-41, Black & White or E-6 processing. You can check on your film cannister.
I dropped off my film in your letter chute, did you receive it?
We sure did! As soon as you slip it through our golden letter chute on our door, it's safe on our premises. Our team will collect your job the next morning we are in.
I dropped off my film, but haven't heard from you
Sit back and relax as our mighty team work their magic!
We get too many notifications these days!
So you'll only hear from us when your job is completed.
Look out for turnaround times stated at point of drop-off to get an idea of the estimated completion date.
I sent you my film via post, did you receive it?
Once we receive your film via post, we will email you with confirmation that we've got it.
In the meantime, you can make sure you've filled out our Online Job Form, so that when it arrives, we know exactly what you want!
I can't collected my negatives prints
No worries. If you contact us within 2 months of receiving your invoice, we can organise to post your job back to you - and even combine postage with an online order. Contact us here.
I got my digital scans, can I get prints too?
Absolutely. As long as it's within 2 months of your invoice date, come into store to order your prints by filling out a new job bag and including the original invoice number.
If you can't make it into store, send a reply email to our Lab via your invoice. Or contact the Lab here.
Need something else?
Chat with our Lab team
Need to update your job details? Want add-ons?
We're not always able to answer the phone, so submitting a message here for urgent issues is the best way to contact us.
